Returns Policy
We regret to say that based on Health and Safety regulations we cannot accept any returns of opened bottles (broken seal). Nevertheless, vaping is our passion. Our mission is for you to have a very pleasant shopping experience in par with the quality of our products. If you feel that either ourselves or our products have failed you in any way please Contact Us with your order number, the batch number and details about the problem. We are here to help, we will respond and solve the issue swiftly
Please Read
Returns can only be accepted after you have contacted us and received authorization prior to the return. Authorised returns must be sent back to us within seven days of your return authorisation date. If making a return please ensure that all the Items returned must be in unused condition and in original and unopened packaging. The items will not be accepted if they do not meet these conditions.
We cannot be held responsible for lost or damaged returns.
We will not refund return shipping charges except where a return is as a result of an error on our part, or faulty goods returned within their warranty period. This includes the shipping costs we incurred shipping the item to your address, which will be deducted from any refund issued. You will need to pay the return shipping costs unless we have provided a postage-paid returns label.
Opened e-liquid bottles may not be returned under any circumstances for safety, hygiene, and compliance reasons.
Shipping Destinations
We can ship to virtually any address in the world that we are allowed to ship, and we strive to be fast with most of our orders shipped the same day. We use RoyalMail for all the UK, European and international orders. It is secure, traceable, and relatively fast.
Delivery Times
UK: RoyalMail 24 - Next day after shipping date.
EU/EEA: RoyalMail Tracked & Signed - 4-7 days after shipping date
Rest of World: RoyalMail Tracked & Signed - 7-14 days after shipping date
Additional delays may occur due to local Customs clearance procedures.
Shipping Costs
UK: £3.95 - FREE on all orders over £30.
EU & International: £9.95 - FREE on all orders over £60.
Customs
We are sincerely sorry but due to TPD and Local Customs restrictions there are some countries that may restrict entry of your parcel. If your destination country does not appear in the country list during checkout please contact us.
When ordering from our website you are in fact ordering based in the UK commerce Laws and Regulations. If you are ordering from a country that has Customs Restrictions on tobacco related products, you order at your own responsibility. If your delivery is delayed in your local customs, we will try to assist, but cannot be held responsible if they destroy the goods or return them to us. If your local customs charge you for Import Tax or other applicable taxes for releasing the goods to you, we cannot be held liable for these charges, and they must be paid by you. If your package is returned to us we will contact you and offer a refund for the value of the goods, but we will deduct the original postage costs and the return costs. If you wish for us to resend your order, this will incur additional shipping charges.